Privacy Policy
Last updated: 7 November 2026
Grandma & Son ("we", "us", "our", or "Company") is committed to protecting the privacy of visitors, wholesale buyers, restaurants, distributors, and business partners ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (grandmaandson.com) or engage with our farm produce, fresh peeled garlic, pure turmeric, red chilli, and cold-pressed mustard oil supply services. This Policy is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India.
1. Information We Collect
Personal Information: Name, company or restaurant name, designation, email address, phone number, WhatsApp contact, billing and delivery address, GSTIN, and details submitted through inquiry forms, sample requests, or direct contact.
Business Information: Order quantities, product preferences (fresh machine-peeled garlic, pure stone-ground turmeric, authentic red chilli powder, cold-pressed mustard oil), industry segment, and procurement requirements.
Technical Information: IP address, browser type, device identifiers, visited pages, referring URLs, session duration, and cookies.
2. How We Use Your Information
• Respond to inquiries, provide wholesale rate quotes, and fulfill bulk orders.
• Process distributor, catering, and private-label supply requests.
• Send transactional updates, invoices, e-way bills, and dispatch/LR tracking details.
• Improve our website navigation, product quality, and delivery schedules.
• Comply with applicable Indian statutory laws, FSSAI food-safety standards, and GST/tax regulations.
3. Legal Basis for Processing
We process your personal and business data on the basis of your consent, the necessity to perform commercial contracts or order fulfillment, our legitimate business interests, and compliance with legal obligations under Indian law.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share necessary data only with:
• Trusted logistics partners and cold-chain surface transporters for order delivery.
• Payment gateways and banking partners for transaction settlement.
• Government, regulatory, or law enforcement authorities when mandated under applicable law.
• Professional advisors (auditors, legal consultants) bound by confidentiality obligations.
5. Cookies & Tracking
Our website uses cookies and similar tools (including Google Analytics and Google Tag Manager) to analyze web traffic and improve browsing experience. You may configure or disable cookies through your browser settings; note that some site features may have reduced functionality as a result.
6. Data Retention
We retain personal and commercial data only for as long as necessary to fulfill the business purposes outlined in this Policy, or as required under Indian statutory laws (including the Companies Act, 2013, GST Act, and Income Tax Act, 1961).
7. Data Security
We implement reasonable security practices and procedures as prescribed under the IT Rules, 2011, including SSL encryption, secure hosting infrastructure, and restricted administrative access controls.
8. Your Rights under the DPDP Act, 2023
• Right to access summary details of your personal data processed by us.
• Right to correction, completion, updating, and erasure of your personal data.
• Right to grievance redressal regarding data handling practices.
• Right to nominate another individual to exercise your rights in case of death or incapacity.
• Right to withdraw your consent at any time.
9. Grievance Officer & Privacy Inquiries
In compliance with the IT Act, 2000 and the rules made thereunder, for any privacy concerns, data inquiries, or grievance redressal, please contact:
Grievance Officer — Grandma & Son
Sector 60, Mohali, Punjab — 160059, India
Phone: +91 90278 88956
WhatsApp: +91 81687 48882
10. Changes to this Policy
We may update this Policy from time to time to reflect operational, legal, or regulatory requirements. The latest version will always be available on this page with the "Last updated" date displayed at the top.