Shipping & Delivery Policy
Last updated: 7 November 2026
Grandma & Son dispatches bulk B2B consignments across India through trusted cold-chain and surface logistics partners. This policy outlines our shipping practices.
1. Dispatch Locations
All consignments are dispatched from our processing facility at Mohali, Punjab, India.
2. Delivery Timelines
North India (Punjab, Haryana, Delhi NCR, HP, Chandigarh): 24–48 hours from dispatch.
Rest of India: 3–7 working days depending on location and transporter.
*Timelines are indicative and subject to weather, traffic and force majeure events.
3. Freight & Charges
Unless otherwise agreed, freight is charged extra and indicated on the proforma invoice. Buyers may also arrange their own transport on Ex-Works (EXW) basis.
4. Cold-Chain Handling
Perishable products such as machine peeled garlic, dispatched in food-grade packaging and, where applicable, refrigerated transport to maintain freshness and shelf life.
5. Tracking
Dispatch confirmation, LR/AWB number and transporter details will be shared via email/WhatsApp once the consignment leaves our facility.
6. Risk in Transit
Risk in goods passes to the buyer upon handover to the transporter. Buyers are advised to inspect goods at delivery and note any visible damage on the LR copy before signing.
7. Contact
For shipping queries, write to WhatsApp +91 81687 48882 or call +91 90278 88956.